Learn with the experts

Infection Control Discrimination - The Reaction

newsletter Oct 08, 2020

I’ve been listening and learning – would you like to know more?
Thanks for sharing your thoughts about the discrimination quandary posted  last week. I had no idea it was so controversial – my world is very black and white, if you will pardon the pun.
Responses ranged from the outraged, to the indifferent (everyone has a right to decide) to questions about the real reason for the refusal to accept a treatment from a black therapist. I should have said that these therapists have a Harley Street Clinic and are in no way taking chances with infection control (they have done my training – they are all over infection control).
My video learning has continued this week as I have interviewed some of the charities and support groups who have kindly agreed to help us to distribute our ten thousand gifts.
It has been a  joyous and a challenging week – there have been many happy stories and some heart...

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Meet our first online qualified therapists - aren't they wonderful?

client and therapist Oct 02, 2020

Meet Emma (left) and Sam (right) - they persevered in the face of a pandemic and gained their Jennifer Young Postgraduate Diplomas. 

Meet Emma Pymm

Earlier this week Emma finished her online training and became Jennifer Young’s first fully online qualified therapist (well there are two of them – you’ll meet Sam next week)

Emma took our Oncology Massage and Balanced Body and Mind courses and passed with flying colours.
When looking back at her time on the course, Emma said “I am really privileged to think that I am one of the first on line trained oncology therapists, how exciting! I have found the training to be excellent from start to finish, with constant support when needed. It was a bit daunting to begin with being assessed via Zoom, but the Jennifer Young tutor put me very much at ease each time and gave me good constructive feedback.”

"I know so many people that have been affected by cancer personally and always...

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I underestimated infection control discrimination - did you?

newsletter Sep 30, 2020

I have been concerned about risk assessment being used as a weapon to discriminate against the vulnerable. If you have completed the Control of Cross Infection Qualification, you know I raised this an issue in June. This pre-dates the data showing the increased vulnerability of the Black, Asian, Minority Ethnic (BAME) groups.

I wanted to explore this further when creating our discrimination in wellness learning area (you can join for free) I asked a few questions (you know me and my questions).

I clearly wasn’t expecting that – what is your answer to this problem?


Sending eye openers,


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Have beauty brands let us down?

client and therapist Sep 29, 2020

How much did you know about risk assessment and control of cross infection before March 2020? 

If the answer is 'not as much as I do now' why is that? 

In this short video I reflect on my learnings as a student of beauty and holistic therapies and wonder if I deserved to be taught more. Control of cross infection is fundamental to our practice and has been ingrained in us since day 1. We just haven't been told that it is. 

Our touch therapy training includes many control measures that allow us to work with the immunocompromised. 

I am aware that haven't labelled the control measures, I have taught the routines that include them but not been explicit about their purpose. Other brands have done (or not done) the same - should we have done more?

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Informed consent for touch treatments for cancer patients

client and therapist Sep 29, 2020

Jennifer Young and insurer Alison Livings discuss informed consent, empowerment of cancer patients and dynamic risk assessment.

We are taught not to touch cancer patients. 

Specialist Training gives us the skills to work with those affected by cancer but we still have to demonstrate an understanding of the risks as well as an ability to explain them to the client. Informed consent allows the client to make a decision about if they wish to proceed with a treatment or not, if not, they may seek medical consent. A therapist cannot facilitate informed consent unless that have a good understanding of the medical condition with which the client presents and the impact that a treatment may have upon it.

Add dynamic risk assessment into the mix and it all gets a bit overwhelming.

Jennifer and Alison navigate a way through the jargon and the complexity (in a minute and a half).


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Here’s the evidence – cancer massage makes a difference

news Sep 28, 2020

Benefits of Oncology Massage

Did you know Oncology Massage can do all of this? Everyday is a school day...

Short-term benefits 

  • Reduced anxiety, depressed mood and anger in breast cancer patients
  • Increased vigour (breast cancer patients)
  • Reduced mood disturbances and perceived stress levels
  • Improved sleep quality
  • Improved quality of life (breast cancer patients)
  • Reduced pain and improvement of mood, reduced stress levels
  • Reduced perception of pain, nausea and increased relaxation after 10-minute (5 minute per foot) foot massage
  • Pain intensity, pulse rate, and respiratory rate significantly reduced immediately after the massages. At study entry, the massage group reported higher pain intensity, which decreased by 42% (25% reduction in the control group)
  • Reduced anxiety scores, depression, general fatigue, reduced motivation fatigue, and emotional fatigue
  • Reduced depression and improved sleep
  • Reduced heart rate and lower blood pressure
  • Decrease in...
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Mental health – how is yours? Touch therapies for cancer patients and lockdown

newsletter Sep 24, 2020

Mental health – how is yours? Touch therapies for cancer patients and lockdown

How are you feeling about our emerging situation? I have some serious concerns about the mental wellbeing of a working population who are encouraged to work from home if they can. Some folk love it but not everyone does. Isolation can take its toll. It’s not just those in work, those out of work, students who are at college for 3 days in 14 instead of 10 days in 14, the adults who can no longer play team sports – we are vulnerable to feeling low, or worse.
Up until yesterday I was cynical about the ‘recover from COVID’ spa offerings. I now consider the implications of another lockdown whilst feeling the need to protect my team from becoming too distanced from normal social interaction. My cynicism is giving way to an ardent belief that the good we can do is needed more than ever.
I am becoming more and more sensitive to the lack of evidence available...

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Find out how our control measures saved us from a COVID second lockdown

news Sep 23, 2020

COVID in the workplace - our control measures saved us from a second lockdown

High drama – we had a suspected case of COVID-19 and discovered we employ a close contact of a suspected case. It wasn’t easy for us to find out what our employer duties were. Panic appeared to be the only option.

An hour or so of serious research helped me to understand what was expected of me. Good news – our control measures saved the day and we did not return to the lockdown we had endured for 6 months.
It wasn’t just the control measures, it was the team buy-in, the involvement of all parties and peer enforcement that saved the day. Go Team JY.
You guys are all experts in Risk Assessment now – we’ve done Risk Assessment to death (bad choice of words?). Shall we show and tell control measures?
Here are our most photogenic control measures – I’ve shown you mine, now show me yours –feel free to post pics and tag us so...

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Jennifer Young’s specialist treatments and natural products reverse radiotherapy side-effects

client and therapist Sep 18, 2020

“Betty experienced facial flushing and heat whilst going through treatment.”

*Betty, 61, from London was in the middle of radiotherapy treatment for breast cancer when she agreed to be a case study for one of our Jennifer Young therapists, Lisa. Betty experienced hair, lash and nail loss as a consequence of cancer treatments. She was delighted to have a specialist oncology massage, and enjoy some nourishing relaxation thanks to Defiant Beauty by Jennifer Young’s natural and organic products. Lisa used Jennifer Young’s adapted cancer massage light touch technique, and made Betty feel truly nourished and gorgeous.

Because of Betty’s positive experience with the specialist oncology massage, she immediately organised to return for more treatments after radiotherapy. Betty enjoyed a Jennifer Young rejuvenating facial treatment with the Defiant Beauty Smooth Skin Oil, and a hand and nail treatment using the Defiant Beauty Nail Oil...

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We have a suspected case of COVID-19 - Panic?

newsletter Sep 17, 2020

Our workplace COVID conversation changed this week – we have had a suspected case and another colleague was in close contact with a suspected case.

It’s all been happening. 
The information in the  (free accredited) COVID qualification didn’t help me to manage that bombshell – I hope it doesn’t happen to you, if it does, this is what I learned.

  • Guidance for action on what to do when an employee suspects they have been infected is thin on the ground and not at all easy to find.

There are 3 symptoms of COVID -19 listed on the NHS website 

  • a high temperature – this means you feel hot to touch on your chest or back (you do not need to measure your temperature)
  • a new, continuous cough – this means coughing a lot for more than an hour, or 3 or more coughing episodes in 24 hours (if you usually have a cough, it may be worse than usual)
  • a loss or change to your sense of smell...
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